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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Chelsea Carlson

August 14, 2025

1  out of  5
rating by Chelsea Carlson
"Worst State Farm Agent to work with. Do not recommend unless you enjoy spam marketing, trying to upsell constantly when talking about a different concern, paying for a policy that should have been cancelled the first time you call in, and misinformation on processes and procedures. Staff will talk condescendingly to you and cut you off while making excuses for not doing their job accurately and appropriately at the first request."
We responded:
"We take all feedback seriously and are committed to providing a high standard of customer service. Your review does not reflect the experience we strive to offer. Thank you for the feedback. - Lacey Brown"
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Mandi Lackas

August 13, 2025

5  out of  5
rating by Mandi Lackas
"Lacey and her team of professionals are amazing to work with in so many ways. Great communication, attention to detail, incredibly kind, and make it easy!"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that Lacey and her team provided excellent communication, attention to detail, and made the process easy for you. It’s always our goal to offer friendly and professional service, and your feedback means a lot to us. Please don’t hesitate to reach out if you need any further assistance!"
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Andrea Christensen

August 13, 2025

5  out of  5
rating by Andrea Christensen
"Lacey and team are wonderful! You are in great hands 🥰"
We responded:
"Andrea, your review means the world to us! Thank you for being amazing!"
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Jessica Keith

August 7, 2025

5  out of  5
rating by Jessica Keith
"Kelly helped me with business use insurance, at an affordable rate, and explained everything throughly to make sure everything was understood!"
We responded:
"We are thrilled to hear that Kelly provided helpful assistance with your business use insurance, offering affordable rates and clear, thorough explanations. If you need help with anything related to business insurance or have questions about your coverage, feel free to ask! Thank you!"
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JB Goos

August 5, 2025

5  out of  5
rating by JB Goos
"Kelly helped me with everything I needed and was very knowledgeable. I was able to save pretty good money"
We responded:
"Thank you for your kind words! It's great to hear that Kelly provided knowledgeable and helpful assistance, and that you were able to save money on your insurance. If you need any further help, feel free to reach out!"
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Hannah Rowe

July 29, 2025

5  out of  5
rating by Hannah Rowe
"The office staff was kind and courteous and Becky answered all of my questions in a timely and courteous manner. Highly recommend Lacey Brown State Farm!!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Becky and the entire office staff provided you with excellent service. Your recommendation means a lot to us at Lacey Brown State Farm! If you ever need assistance in the future, we're here to help."
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isaiah campbell

July 28, 2025

5  out of  5
rating by isaiah campbell
"Becky was extremely kind and respectful she helped me find a suitable insurance plan and didn’t leave anything to question. She was very truthful in any price related question and had my best interests in my mind, she also helped me save even more by bundling with my home insurance with a plan I wanted."
We responded:
"Thank you for your feedback! We’re pleased to hear that Becky provided comprehensive consultation and guided you through selecting an insurance policy that aligns with your coverage needs and budget. We appreciate your trust in our services and look forward to assisting you with your insurance portfolio in the future!"
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Frank Marco

July 25, 2025

5  out of  5
rating by Frank Marco
"Becky was very helpful with answering questions about switching policies. Would highly recommend if looking around."
We responded:
"Thank you for your kind words! I'm glad to hear that Becky was helpful with your questions about switching your insurance. If you have any more questions or need further assistance, feel free to ask!"
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David Taylor

July 25, 2025

5  out of  5
rating by David Taylor
"Highly recommend! Ask for Becky!!!!"
We responded:
"We appreciate the recommendation, David!!"
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Da Ta

July 25, 2025

5  out of  5
rating by Da Ta
"Becky was super professional and helpful through the whole process!!"
We responded:
"That is wonderful to hear! Thank you for your feedback, we greatly appreciate it!"
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Eric Fairchild

July 25, 2025

5  out of  5
rating by Eric Fairchild
"Lacey Brown and her staff(Becky) have always been helpful. Especially in multiple situations that haven't been common for me. Thank you to you and your staff."
We responded:
"You're so welcome Eric! We all live to serve. Thank you for your business and the continued opportunity to take care of your insurance. -Downtown Lacey Brown"
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grace miller

July 25, 2025

5  out of  5
rating by grace miller
"Becky made my switch to state farm smooth and easy. The entire office was kind and welcoming!"
We responded:
"Thank you for sharing your experience! We’re delighted to hear that Becky made your transition to State Farm seamless and straightforward. It’s wonderful to know that our entire team provided a kind and welcoming environment. We appreciate your trust and look forward to serving your insurance needs."
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Michael Miller

July 25, 2025

5  out of  5
rating by Michael Miller
"Logan was super helpful, quick to respond, and truly cares. Made insurance easy to understand. He answered all my questions. I would highly recommend him."
We responded:
"Thank you for your positive feedback! We’re glad to hear that Logan provided prompt, attentive service and made the insurance process easy to understand. His dedication to addressing all your questions reflects our commitment to exceptional client care. We appreciate your recommendation!"
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Trisha Chandler

July 25, 2025

5  out of  5
rating by Trisha Chandler
"Becky was super helpful and kind when helping me figure out my insurance. Super quick and easy!"
We responded:
"Thank you for your review, Trisha! We’re happy to hear that Becky provided prompt, friendly, and efficient assistance in helping you navigate your insurance options. Making the process quick and easy for our clients is our priority, and we appreciate your trust in our service."
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The Good Life

July 25, 2025

5  out of  5
rating by The Good Life
"Becky was amazing and a ton of help! Highly recommend!!"
We responded:
"Thank you so much for your recommendation!!"
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Zoe Bitzes

July 25, 2025

5  out of  5
rating by Zoe Bitzes
"Becky was so helpful and kind"
We responded:
"Thank you for the feedback, Zoe! It means the world to us!"
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Jamela Khaitov

July 25, 2025

5  out of  5
rating by Jamela Khaitov
"Becky has been extremely helpful through a long phone call of my tedious questions! I recommend her 100%!"
We responded:
"Thank you for sharing your experience! We’re pleased that Becky took the time to patiently guide you through all of your detailed questions. Your wholehearted recommendation is truly appreciated. We look forward to continuing to provide you with exceptional service!"
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Michael Gottschall

July 23, 2025

5  out of  5
rating by Michael Gottschall
"Great help with insurance questions from Becky Miller! She was very knowledgeable and very polite!! Highly recommend you contact her for all of your insurance questions or needs!!!"
We responded:
"We are pleased to hear that her knowledge and professionalism met your expectations. Your recommendation is greatly appreciated, and we remain committed to providing excellent service for all your insurance needs. Thank you!"
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Jerri Stafford

July 23, 2025

5  out of  5
rating by Jerri Stafford
"I switched from USAA to State Farm for home and auto. Becky was attentive to all my concerns and saved me a substantial amount of money per year! I highly recommend calling her for a quote."
We responded:
"Thank you, Jerri! We're delighted to hear that Becky was attentive to your concerns and helped you save a substantial amount on your home and auto insurance. Your recommendation means a lot. If you or anyone you know needs assistance in the future, Becky is always here to help!"
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Brandon Radil

July 23, 2025

5  out of  5
rating by Brandon Radil
"Becky was a ton of help answering insurance related questions that I had"
We responded:
"Thank you for the review, Brandon! Customers like you make our job easy!"
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Cathy Fournie

July 23, 2025

5  out of  5
rating by Cathy Fournie
"Becky was awesome explaining everything I needed to know, took her time, she was polite, caring,"
We responded:
"This is so great to hear! Thank you for your positive review. We appreciate you!"
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Brittni Parks

July 23, 2025

5  out of  5
rating by Brittni Parks
"Becky was so amazing and patient with me while helping me with insurance for my car and home ! She was so sweet and caring i absolutely loved working with her !"
We responded:
"Thank you for sharing your wonderful experience! We're thrilled to hear that Becky was patient and caring while assisting you with your car and home insurance. We'll be sure to pass along your kind words to her. If you need any more help in the future, don't hesitate to reach out!"
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Becca

July 23, 2025

5  out of  5
rating by Becca
"Lacey and Becky were able to save me over $200 a month on insurance. Everything has been seamless, with great communication and I know they will always help me find ways for the best coverage for the best price."
We responded:
"Thank you for your wonderful feedback! We’re delighted to know that Lacey and our team were able to help you save over $200 a month on your insurance. Providing smooth service and maintaining open lines of communication is what we strive for. Remember, we’re always here to help you find the best coverage at the most affordable rates. If you need anything in the future, feel free to reach out. We truly appreciate your trust in us!"
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Jana

July 23, 2025

5  out of  5
rating by Jana
"I worked with Becky and she was so amazing! She helped me out so much and had an answer to all my questions!!!! I will definitely be recommending her to everyone I know!!!"
We responded:
"Thank you for your wonderful feedback! We’re thrilled to hear that Becky provided exceptional support and answered all of your questions thoroughly. Your recommendation means a lot to us, and we’re grateful for your trust!"
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Gabi Hayford

July 22, 2025

5  out of  5
rating by Gabi Hayford
"Logan Duryee was SO helpful! I had lots of questions and he had so much patience with us. I would highly recommend using him! I’m thankful for all his help"
We responded:
"Thank you for your kind recommendation! We’re delighted to hear that Logan provided attentive support throughout your insurance process. His commitment to addressing all your questions and ensuring your satisfaction is truly valued. We appreciate your trust and look forward to speaking again soon!"