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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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michelle simons

August 24, 2026

5  out of  5
rating by michelle simons
"Extremely professional, courteous, and fast with follow up!"
We responded:
"Thank you for taking the time to leave this review. We’re grateful for your trust and for the opportunity to assist with both your property and vehicle insurance needs. Our team is committed to delivering professional, courteous service and timely follow-up, and we’re pleased to hear we met your expectations.

We appreciate your support—please feel free to contact us anytime."
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paula oconnor

August 18, 2026

5  out of  5
rating by paula oconnor
"Friendly service at a good price"
We responded:
"We appreciate your feedback! Our team is committed to providing attentive, professional service and great value. Thank you for choosing us for your property and vehicle insurance needs."
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Monica Messer

August 18, 2026

5  out of  5
rating by Monica Messer
"Lacey Brown takes the time to work with my specific needs. I have been a satisfied State Farm client for over 30 years. Each time I have filed claims, they are very fair and fast."
We responded:
"Thank you for taking the time to share your experience, Monica! We truly appreciate your loyalty to State Farm. We’re so glad Downtown Lacey Brown State Farm has been able to support your specific needs and that your claims have been handled fairly and quickly. If you ever need anything, we’re happy to help!"
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Carrie Juracek

August 17, 2026

5  out of  5
rating by Carrie Juracek
"Fast response to questions, informative. Better insurance coverage with less cost."
We responded:
"Thanks for your review! We’re glad we could respond quickly, explain your options clearly, and help you find better coverage for less cost. Your trust means a lot—please don’t hesitate to reach out anytime if you need anything else! #rentersinsurance #lifeinsurance #homeinsurance #petinsurance #autoinsurance #financialservices #businessinsurance #downtownlaceybrown #DTLB"
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Brian Bross

August 10, 2026

5  out of  5
rating by Brian Bross
"Great service! Nice to be able to actually sit down with your agent, face to face and talk about everything in the policies. Great people, great communication from everyone in the office."
We responded:
"Thank you for your review! We’re pleased you had a positive experience meeting with Lacey and reviewing your policies in detail. Our team is committed to clear, responsive communication, and we appreciate your recognition of our efforts. We’re grateful for your trust and are here to support you whenever you need us! #rentersinsurance #lifeinsurance #homeinsurance #petinsurance #autoinsurance #financialservices #businessinsurance #downtownlaceybrown #DTLB"
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Tommy T

July 24, 2026

5  out of  5
rating by Tommy T
"Everyone in this office has been courteous, professional And helpful Beyond my expectations!
I’m grateful to you"
We responded:
"Thank you so much for your wonderful review! We truly appreciate your kind words and are delighted to hear that everyone in our office has been courteous, professional, and helpful beyond your expectations. We’re grateful to have you with us! #rentersinsurance #lifeinsurance #homeinsurance #petinsurance #autoinsurance #financialservices #businessinsurance #downtownlaceybrown"
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Ducky Radik

July 14, 2026

5  out of  5
rating by Ducky Radik
"Haley"
We responded:
"Thank you for the 5-star review! We believe great service is like strong protection—built to keep you covered when it matters most. We appreciate your trust! #downtownlaceybrown #financialservices #autoinsurance #lifeinsurance #homeinsurance #businessinsurance #petinsurance #rentersinsurance"
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Annie Richardson

July 14, 2026

5  out of  5
rating by Annie Richardson
"What a breathe of fresh air this experience was at Lacy Brown State Farm. They were able to get me auto, renters, life and supplemental insurance for less than I was paying for JUST auto insurance through another company. Not only that, but Kelly and Lacy were attentive, respectful, kind and answered all questions I had. I HIGHLY suggest using Lacy Brown State Farm."
We responded:
"Thank you so much for your wonderful review! We’re thrilled to hear that we were able to help you bundle auto, renters, life, and supplemental health insurance for less than what you were paying for auto only.

We truly appreciate your kind words about Kelly and Lacey as well—our team’s goal is to be attentive, respectful, and to answer all questions so you feel confident in your coverage.

Thanks again for the recommendation—we’re grateful to have you with us!"
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Brock Olson

July 10, 2026

5  out of  5
rating by Brock Olson
"I’ve only heard good things about Lacey Brown and Her team! I will be going to Grant Meyer for renters insurance here soon!"
We responded:
"Thanks for the great review! We’re so happy to hear you’ve had a positive experience with Lacey Brown and the team. Best of luck with your renter's insurance—Grant will take great care of you! #rentersinsurance #lifeinsurance #homeinsurance #petinsurance #autoinsurance #financialservices #downtownlaceybrown "
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Lily Meyer

July 10, 2026

5  out of  5
rating by Lily Meyer
"I got to meet Lacey Brown and her team this fourth of July at the Ralston Parade and had the best experience! Grant Meyer showed us around the house office and showed us the ropes! They will definitely be my first call."
We responded:
"Thank you for your kind words, Lily! We love being part of the Ralston community, and it means a lot to hear you had a great experience meeting Lacey Brown and the team. We look forward to helping you with your insurance needs! #downtownlaceybrown #rentersinsurance #lifeinsurance #homeinsurance #autoinsurance #businessinsurance #petinsurance "
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Tammy Meyer

July 9, 2026

5  out of  5
rating by Tammy Meyer
"This is a great office! Such a nice friendly staff to work with and thank you to Grant Meyer for all of the information and customer service."
We responded:
"We appreciate you taking the time to share your experience. Our goal is to ensure every client feels supported with clear information and responsive customer service. Thank you for your kind words regarding Grant—we’re grateful for your feedback! "
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Ron Morford

July 9, 2026

5  out of  5
rating by Ron Morford
"Lacey runs a very customer friendly office. It's a pleasure doing business with Grant Meyer."
We responded:
"Thank you for your review. We’re pleased to hear you found our office to be highly customer-friendly and that you’ve enjoyed your experience working with Grant. We truly appreciate the opportunity to assist you! #downtownlaceybrown #financialservices #autoinsurance #lifeinsurance #homeinsurance #rentersinsurance #petinsurance #businessinsurance "
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Lisa Bucksbee

June 29, 2026

5  out of  5
rating by Lisa Bucksbee
"I had a good experience working with Hailey in getting my vehicle and property insurance put into place!"
We responded:
"Thank you, Lisa! Helping you understand your coverage options is exactly what we’re here for. We truly appreciate your trust and look forward to supporting you! #autoinsurance #homeinsurance #lifeinsurance #petinsurance #rentersinsurance #financialservices #downtownlaceybrown"
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gianna

June 23, 2026

5  out of  5
rating by gianna
"Andrew helped me and walked me through everything. He was very patient, kind and helpful."
We responded:
"Thank you so much for your wonderful review! We’re thrilled to hear that Andrew was patient, kind, and helpful throughout the process. We truly appreciate your trust and are glad we could walk you through everything smoothly. #autoinsurance #homeinsurance #lifeinsurance #petinsurance #rentersinsurance #financialservices #downtownlaceybrown "
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Steven Procko

June 23, 2026

5  out of  5
rating by Steven Procko
"Andrew was super awesome and persuading when on the phone with me"
We responded:
"Thank you for your review. We’re glad Andrew was able to clearly explain your insurance options and guide you through the next steps in a professional, persuasive manner. We appreciate your trust in us and look forward to assisting with your coverage needs! #autoinsurance #homeinsurance #lifeinsurance #petinsurance #rentersinsurance #financialservices #downtownlaceybrown"
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doublecase48

June 23, 2026

5  out of  5
rating by doublecase48
"Working with Andrew was a breeze. My family’s auto and home insurance needed updating, and he handled everything quickly and professionally. They really care about their clients there."
We responded:
"We’re happy to hear Andrew helped make your auto and home insurance update smooth and efficient, and that everything was handled professionally. We appreciate you choosing us and are glad you felt the team genuinely cares about their clients. #autoinsurance #homeinsurance #lifeinsurance #petinsurance #rentersinsurance #financialservices #downtownlaceybrown"
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Candice Bucksbee

June 16, 2026

5  out of  5
rating by Candice Bucksbee
"We have been a loyal USAA customer for over 25 years and had our families home, six cars, and four motorcycles insured until Hailey convinced us to let her run a quote for us and she was able to save us over $5,000 per year for the same coverage by switching to State Farm. Hailey was amazing throughout the entire process and we are so far extremely happy that we switched!"
We responded:
"Thank you so much for taking the time to leave this review! We’re so glad Hailey was able to help you compare options and find you the same coverage with big savings. We’re excited to have you with State Farm, and we look forward to continuing to take great care of you and your family!"
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Jarod Rosales

May 14, 2026

5  out of  5
rating by Jarod Rosales
"I have been wanting to switch to State Farm with Lacey’s team for over a year now. I’m definitely glad I did because I saved hundreds of dollars on my home and auto. Well played!"
We responded:
"Thank you so much for your kind words! It means a lot to us that you chose to make the switch and had such a positive experience. We're here anytime you need us!"
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Randy Plath

April 1, 2026

5  out of  5
rating by Randy Plath
"Lacey, and all of her staff were great to do business with and they offered us a great rate on our home, auto and rental property."
We responded:
"Thank you for sharing your experience! Delivering personalized risk management strategies and competitive premium options is our priority, and it’s rewarding to know we met your expectations. We look forward to helping you navigate your coverage needs in the future!"
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Gatwech Rundial

March 13, 2026

5  out of  5
rating by Gatwech Rundial
"The customer service here was excellent and the whole process was smooth and easy. The representative I spoke with was very helpful, answered all my questions, and made sure I understood my coverage. They were patient, professional, and genuinely seemed to care about helping me get the best option."
We responded:
"We are so glad you think so Gatwech! You're the best!!"
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Chris West

March 6, 2026

5  out of  5
rating by Chris West
"I worked with Kelly and she helped me through the process of setting up insurance for my vehicle and Home. She was very personable and thorough with assisting me in taking care of everything I needed. Thank you so much for the great work! Highly recommend"
We responded:
"Thank you so much for your kind words and recommendation! We're thrilled to hear that Kelly was able to provide you with personable and thorough assistance throughout the insurance setup process. We truly appreciate your trust and are always here to help with any future needs. Thanks again for choosing us!"
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Tammy Johnson

February 10, 2026

5  out of  5
rating by Tammy Johnson
"Lacey took her time and explained everything to me."
We responded:
"We appreciate your review, Tammy. We are so happy that you had such a wonderful experience with State Farm Agent Lacey Brown’s Team here in Ralston! "
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David Motz

January 29, 2026

5  out of  5
rating by David Motz
"So easy to switch and so worth it! Very happy with my new coverage and the team behind it."
We responded:
"David, thank you for your wonderful review of State Farm Agent Lacey Brown’s Team! David, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Lacey Brown’s Team! "
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ISMAIL Ali

January 12, 2026

5  out of  5
rating by ISMAIL Ali
"Great service. very knowledgeable answer all my question .got me better pricing."
We responded:
"We’re delighted to hear you had a positive experience! Thank you for trusting us to assist you and for your wonderful feedback. We’re always here to help!"
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Neal Herring

January 9, 2026

5  out of  5
rating by Neal Herring
"I appreciate the fast yet very detailed information provided to help me make a decision to switch service providers."
We responded:
"Thank you for your positive feedback! We’re pleased to know that the information we provided was both timely and comprehensive to assist you in your decision-making process. We are committed to ensuring a smooth and seamless experience for you!"